Freshdesk vs Jira Service Management
Freshdesk starts at $19/agent/mo and Jira Service Management at $21.50/agent/mo on annual billing — but agent minimums, seat caps and AI resolution fees decide the real bill. See it costed below.
Costed for three setups
| Setup | Freshdesk | Jira Service Management | Cheaper |
|---|---|---|---|
| Startup · 3 agents · no AI | $57/mo Growth | $0/mo Free | Jira Service Management |
| Startup · 3 agents · no AI (monthly billing) | $69/mo Growth | $0/mo Free | Jira Service Management |
| Growing team · 10 agents · 300 AI resolutions/mo | $190/mo Growth | $515/mo Standard | Freshdesk |
| Growing team · 10 agents · 300 AI resolutions/mo (monthly billing) | $230/mo Growth | $515/mo Standard | Freshdesk |
| Support org · 50 agents · 2,000 AI resolutions/mo | $1,685/mo Growth | $3,075/mo Standard | Freshdesk |
| Support org · 50 agents · 2,000 AI resolutions/mo (monthly billing) | $1,885/mo Growth | $3,075/mo Standard | Freshdesk |
At a glance
| Feature | Freshdesk | Jira Service Management |
|---|---|---|
| Pricing unit | Per agent | Per agent |
| Watch out for | The page says “first 500 sessions included” without saying whether that resets monthly. | Per-agent monthly price is listed; annual is sold in user tiers so we use the monthly rate. |
| Cheapest paid (annual) | $19/agent/mo | $21.50/agent/mo |
| Cheapest paid (monthly) | $23/agent/mo | $21.50/agent/mo |
| Entry plan includes | Growth: per agent · 500 AI resolutions included, then $49 per 100 | Standard: per agent · $1 per AI resolution |
| Forever free | No | Yes |
| Trial | 14 days | Not listed |
| Add-ons | Freddy AI Copilot $35/agent/mo (Pro, Enterprise); day passes $2/$7/$12; connector app tasks $80/5,000; MCP actions $15/1,000. | AI agent $1 per resolution. Marketplace apps billed separately. |
All plans
Freshdesk
| Plan | Mo | Yr/mo | Includes |
|---|---|---|---|
| Growth | $23 | $19 | per agent · 500 AI resolutions included, then $49 per 100 |
| Pro | $66 | $55 | per agent · 500 AI resolutions included, then $49 per 100 |
| Enterprise | $107 | $89 | per agent · 500 AI resolutions included, then $49 per 100 |
Jira Service Management
| Plan | Mo | Yr/mo | Includes |
|---|---|---|---|
| Free | $0 | — | per agent · max 3 · $1 per AI resolution |
| Standard | $21.50 | — | per agent · $1 per AI resolution |
| Premium | $55.28 | — | per agent · $1 per AI resolution |
| Enterprise | — | — | per agent · AI resolution price Not listed |
Gotchas
Freshdesk
- The page says “first 500 sessions included” without saying whether that resets monthly.
- AI sessions are sold in 100-session blocks ($49), so 101 extra sessions cost $98.
- Copilot is a separate $35/agent add-on.
Jira Service Management
- Per-agent monthly price is listed; annual is sold in user tiers so we use the monthly rate.
- Built for IT/service teams — customer-support features are lighter than Zendesk or Freshdesk.
- Free tier stops at 3 agents.
FAQ
Is Freshdesk cheaper than Jira Service Management?
For 10 agents, 300 AI resolutions a month, annual billing: Freshdesk $190/mo on Growth vs Jira Service Management $515/mo on Standard. The answer flips with agent count, AI resolution volume and monthly vs annual billing — use the calculator on the help desk hub for your exact setup.
Do Freshdesk and Jira Service Management have free plans or trials?
Freshdesk: 14-day free trial of the Enterprise plan; no forever-free plan shown on the pricing page. Jira Service Management: Free forever for 3 agents. Standard and Premium have a free trial (“Try it free”).
How do Freshdesk and Jira Service Management charge for AI?
Freshdesk: Freddy AI Agent on every plan with the first 500 sessions included; additional sessions $49 per 100. Jira Service Management: Customer Service AI Agent included on every plan, billed $1 per resolution.