Per agent · Verified 2026-11-03 on the official pricing page Freshdesk pricing
Freshworks help desk with an AI agent on every plan: $19/agent/mo Growth (annual), 500 AI sessions included.
What real teams pay
| Setup | Plan | Annual billing /mo | Monthly billing | How it adds up |
|---|---|---|---|---|
| Startup · 3 agents · no AI | Growth | $57 | $69 | 3 agents × $19 · “first 500 AI Agent sessions included” — treated as a monthly allowance |
| Growing team · 10 agents · 300 AI resolutions/mo | Growth | $190 | $230 | 10 agents × $19 + 300 AI resolutions included · “first 500 AI Agent sessions included” — treated as a monthly allowance |
| Support org · 50 agents · 2,000 AI resolutions/mo | Growth | $1,685 | $1,885 | 50 agents × $19 + 500 AI resolutions included + 15 × 100-resolution pack × $49 · “first 500 AI Agent sessions included” — treated as a monthly allowance |
Plans
| Plan | Monthly | Annual /mo | Unit | Includes | Notes |
|---|---|---|---|---|---|
| Growth | $23 | $19 | Per agent /mo | per agent · 500 AI resolutions included, then $49 per 100 “first 500 AI Agent sessions included” — treated as a monthly allowance | Freddy AI Agent (first 500 sessions included), ticketing & shared inbox, portal & knowledge base. |
| Pro | $66 | $55 | Per agent /mo | per agent · 500 AI resolutions included, then $49 per 100 “first 500 AI Agent sessions included” — treated as a monthly allowance | Adds multilingual help desk, custom dashboards, intelligent routing, multiple SLAs. |
| Enterprise | $107 | $89 | Per agent /mo | per agent · 500 AI resolutions included, then $49 per 100 “first 500 AI Agent sessions included” — treated as a monthly allowance | Adds skill-based routing, sandbox, audit logs, Freddy AI Insights. |
Free plan, trial & add-ons
| Forever free | No |
| Trial | 14 days |
| Free / trial notes | 14-day free trial of the Enterprise plan; no forever-free plan shown on the pricing page. |
| Add-ons & extras | Freddy AI Copilot $35/agent/mo (Pro, Enterprise); day passes $2/$7/$12; connector app tasks $80/5,000; MCP actions $15/1,000. |
| Pricing unit | Per agent |
| Source | https://www.freshworks.com/freshdesk/pricing/ · checked 2026-11-03 |
Gotchas
- The page says “first 500 sessions included” without saying whether that resets monthly.
- AI sessions are sold in 100-session blocks ($49), so 101 extra sessions cost $98.
- Copilot is a separate $35/agent add-on.
Shortlisted in: Cheapest help desk softwarehelp desk for small businesshelp desk with AI agentsFree help desk software and trialshelp desk for ecommercehelp desk for large support teams
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FAQ
How much does Freshdesk cost in 2026?
The cheapest paid plan is Growth: $23/agent/mo billed monthly, $19/agent/mo billed annually. Checked on the official pricing page 2026-11-03.
What would a real support team pay for Freshdesk?
Startup · 3 agents · no AI: $57/mo (Growth). Growing team · 10 agents · 300 AI resolutions/mo: $190/mo (Growth). Support org · 50 agents · 2,000 AI resolutions/mo: $1,685/mo (Growth).
How does Freshdesk charge for AI?
Freddy AI Agent on every plan with the first 500 sessions included; additional sessions $49 per 100.
Does Freshdesk have a free plan or trial?
14-day free trial of the Enterprise plan; no forever-free plan shown on the pricing page.
What limits or extra costs should I watch for on Freshdesk?
The page says “first 500 sessions included” without saying whether that resets monthly. Freddy AI Copilot $35/agent/mo (Pro, Enterprise); day passes $2/$7/$12; connector app tasks $80/5,000; MCP actions $15/1,000.