Best help desk with AI agents
10 agents and 1,000 AI resolutions a month, billed annually — AI priced from each official page. AI resolutions are billed per outcome, per block or not at all — the calculator applies each published rate and allowance.
| # | Tool | Bill /mo | Plan | From | Free? | Why on this list | Visit |
|---|---|---|---|---|---|---|---|
| 1 |  LiveAgent | $110 | Starter | $11/agent/mo | 30-day trial | Budget omnichannel help desk with no AI fees: $15/agent/mo Starter offer ($11 annual), 30-day trial | Visit |
| 2 |  Zendesk | $190 | Support Team | $19/agent/mo | 14-day trial | The default enterprise help desk: Support Team from $19/agent/mo and Suite Team $55, billed yearly | Visit |
| 3 |  Freshdesk | $435 | Growth | $19/agent/mo | 14-day trial | Freshworks help desk with an AI agent on every plan: $19/agent/mo Growth (annual), 500 AI sessions included | Visit |
| 4 |  Help Scout | $1,000 | Standard | $25/agent/mo | Yes | Shared-inbox help desk with a free plan for 5 users and $25/user/mo Standard (annual) | Visit |
| 5 |  Re:amaze | $1,069 | Basic | $26.10/agent/mo | 14-day trial | Ecommerce-friendly help desk: $29/member/mo Basic with 5 AI resolutions per user included | Visit |
| 6 |  HelpDesk | $1,180 | Essential | $19/agent/mo | 14-day trial | Ticketing from the LiveChat team: $25/user/mo Essential ($19 annual) with 10 AI resolutions included | Visit |
| 7 |  Jira Service Management | $1,215 | Standard | $21.50/agent/mo | Yes | Atlassian service desk: free for 3 agents, Standard $21.50/agent/mo, AI agent at $1 per resolution | Visit |
| 8 |  Intercom | $1,280 | Essential | $29/agent/mo | No | AI-first support suite: Essential $39/seat/mo ($29 annual) plus Fin AI Agent from $0.99 per outcome | Visit |
FAQ
What is the best help desk with ai agents?
Ranked for 10 agents, 1,000 AI resolutions a month, annual billing: LiveAgent $110/mo, Zendesk $190/mo, Freshdesk $435/mo, Help Scout $1,000/mo. AI resolutions are billed per outcome, per block or not at all — the calculator applies each published rate and allowance.
Is the cheapest help desk always the best pick?
No. Check channels (email, chat, phone), SLAs, reporting, integrations and whether AI is billed per resolution on each tool page before you switch.
How were these prices checked?
Official pricing pages captured with Playwright on 2026-11-03. Anything unpublished stays Not listed.