Per user · Verified 2026-11-03 on the official pricing page HelpDesk pricing
Ticketing from the LiveChat team: $25/user/mo Essential ($19 annual) with 10 AI resolutions included.
What real teams pay
| Setup | Plan | Annual billing /mo | Monthly billing | How it adds up |
|---|---|---|---|---|
| Startup · 3 agents · no AI | Essential | $57 | $75 | 3 agents × $19 |
| Growing team · 10 agents · 300 AI resolutions/mo | Essential | $487 | $547 | 10 agents × $19 + 10 AI resolutions included + 6 × 50-resolution pack × $49.50 |
| Support org · 50 agents · 2,000 AI resolutions/mo | Essential | $2,930 | $3,230 | 50 agents × $19 + 10 AI resolutions included + 40 × 50-resolution pack × $49.50 |
Plans
| Plan | Monthly | Annual /mo | Unit | Includes | Notes |
|---|---|---|---|---|---|
| Essential | $25 | $19 | Per agent /mo | per agent · 10 AI resolutions included, then $49.50 per 50 | 10 AI resolutions per month included. |
| Growth | $99 | $79 | Per agent /mo | per agent · 200 AI resolutions included, then $49.50 per 50 | 200 AI resolutions per month included; SSO and audit logs. |
| Enterprise | Custom | Custom | Per agent /mo | per agent · AI resolution price Not listed | Contact sales — custom. |
Free plan, trial & add-ons
| Forever free | No |
| Trial | 14 days |
| Free / trial notes | No free plan. 14-day free trial, no credit card, no commitment. |
| Add-ons & extras | Extra AI resolutions $49.50 per 50. |
| Pricing unit | Per user |
| Source | https://www.helpdesk.com/pricing/ · checked 2026-11-03 |
Gotchas
- Growth is 4× the Essential price — the jump is steep.
- AI resolutions above the allowance are sold in 50-packs ($0.99 each).
- Annual billing saves up to 24%.
Shortlisted in: Cheapest help desk softwarehelp desk for small businesshelp desk with AI agentsFree help desk software and trialshelp desk for ecommerce
Compare
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FAQ
How much does HelpDesk cost in 2026?
The cheapest paid plan is Essential: $25/agent/mo billed monthly, $19/agent/mo billed annually. Checked on the official pricing page 2026-11-03.
What would a real support team pay for HelpDesk?
Startup · 3 agents · no AI: $57/mo (Essential). Growing team · 10 agents · 300 AI resolutions/mo: $487/mo (Essential). Support org · 50 agents · 2,000 AI resolutions/mo: $2,930/mo (Essential).
How does HelpDesk charge for AI?
AI Agent: 10 (Essential) or 200 (Growth) resolutions per month included; extra packages of 50 resolutions cost $49.50.
Does HelpDesk have a free plan or trial?
No free plan. 14-day free trial, no credit card, no commitment.
What limits or extra costs should I watch for on HelpDesk?
Growth is 4× the Essential price — the jump is steep. Extra AI resolutions $49.50 per 50.