Best help desk for ecommerce
8 agents and 500 AI resolutions a month (order-status questions), billed annually. Ecommerce teams lean on AI for order and shipping questions, so AI allowances move the bill most.
| # | Tool | Bill /mo | Plan | From | Free? | Why on this list | Visit |
|---|---|---|---|---|---|---|---|
| 1 |  LiveAgent | $88 | Starter | $11/agent/mo | 30-day trial | Budget omnichannel help desk with no AI fees: $15/agent/mo Starter offer ($11 annual), 30-day trial | Visit |
| 2 |  Crisp | $95 | Essentials | $45/mo | Yes | Flat-priced support inbox per workspace: $45/mo for 4 agents, $95 for 10, free plan for 2 | Visit |
| 3 |  Freshdesk | $152 | Growth | $19/agent/mo | 14-day trial | Freshworks help desk with an AI agent on every plan: $19/agent/mo Growth (annual), 500 AI sessions included | Visit |
| 4 |  Zendesk | $152 | Support Team | $19/agent/mo | 14-day trial | The default enterprise help desk: Support Team from $19/agent/mo and Suite Team $55, billed yearly | Visit |
| 5 |  Help Scout | $575 | Standard | $25/agent/mo | Yes | Shared-inbox help desk with a free plan for 5 users and $25/user/mo Standard (annual) | Visit |
| 6 |  Re:amaze | $599.80 | Basic | $26.10/agent/mo | 14-day trial | Ecommerce-friendly help desk: $29/member/mo Basic with 5 AI resolutions per user included | Visit |
| 7 |  HelpDesk | $647 | Essential | $19/agent/mo | 14-day trial | Ticketing from the LiveChat team: $25/user/mo Essential ($19 annual) with 10 AI resolutions included | Visit |
| 8 |  Intercom | $727 | Essential | $29/agent/mo | No | AI-first support suite: Essential $39/seat/mo ($29 annual) plus Fin AI Agent from $0.99 per outcome | Visit |
FAQ
What is the best help desk for ecommerce?
Ranked for 8 agents, 500 AI resolutions a month, annual billing: LiveAgent $88/mo, Crisp $95/mo, Freshdesk $152/mo, Zendesk $152/mo. Ecommerce teams lean on AI for order and shipping questions, so AI allowances move the bill most.
Is the cheapest help desk always the best pick?
No. Check channels (email, chat, phone), SLAs, reporting, integrations and whether AI is billed per resolution on each tool page before you switch.
How were these prices checked?
Official pricing pages captured with Playwright on 2026-11-03. Anything unpublished stays Not listed.