Per user · Verified 2026-11-03 on the official pricing page Help Scout pricing
Shared-inbox help desk with a free plan for 5 users and $25/user/mo Standard (annual).
What real teams pay
| Setup | Plan | Annual billing /mo | Monthly billing | How it adds up |
|---|---|---|---|---|
| Startup · 3 agents · no AI | Free | $0 | $0 | free plan · Free plan limited to 1 inbox and 1 Docs site |
| Growing team · 10 agents · 300 AI resolutions/mo | Standard | $475 | $525 | 10 agents × $25 + 300 AI resolutions × $0.75 |
| Support org · 50 agents · 2,000 AI resolutions/mo | Standard | $2,750 | $3,000 | 50 agents × $25 + 2,000 AI resolutions × $0.75 |
Plans
| Plan | Monthly | Annual /mo | Unit | Includes | Notes |
|---|---|---|---|---|---|
| Free | $0 | $0 | Per agent /mo | per agent · max 5 · $0.75 per AI resolution Free plan limited to 1 inbox and 1 Docs site | 5 users, 1 inbox, 1 Docs site. |
| Standard | $30 | $25 | Per agent /mo | per agent · $0.75 per AI resolution | Multiple inboxes, live chat and SMS, AI inbox assistant. |
| Plus | $54 | $45 | Per agent /mo | per agent · $0.75 per AI resolution | Advanced workflows, two advanced SLA policies, group conversations by company. |
| Pro | $90 | $75 | Per agent /mo | per agent · $0.75 per AI resolution Pro is sold via “Book a Demo” | Multiple routing types, SSO/SAML, HIPAA, up to 50 light users, dedicated onboarding. |
Free plan, trial & add-ons
| Forever free | Yes |
| Trial | Not listed |
| Free / trial notes | Free plan: 5 users, 1 inbox and 1 Docs site. Paid plans: “Try for Free”; Envoy AI add-on has a 3-month free trial. |
| Add-ons & extras | Envoy AI $0.75/resolution. Pre-paid AI discounts not priced. |
| Pricing unit | Per user |
| Source | https://www.helpscout.com/pricing/ · checked 2026-11-03 |
Gotchas
- Annual billing saves about 16% ($25 vs $30 on Standard).
- The Free plan is capped at 5 users and a single inbox.
- Pro must be bought through a demo even though its price is listed.
Shortlisted in: Cheapest help desk softwarehelp desk for small businesshelp desk with AI agentsFree help desk software and trialshelp desk for ecommercehelp desk for large support teams
Compare
- Zendesk vs Help Scout — Zendesk from $19/agent/mo
- Freshdesk vs Help Scout — Freshdesk from $19/agent/mo
- Intercom vs Help Scout — Intercom from $29/agent/mo
- Front vs Help Scout — Front from $25/agent/mo
All comparisonsBest by use caseAlternatives
FAQ
How much does Help Scout cost in 2026?
The cheapest paid plan is Standard: $30/agent/mo billed monthly, $25/agent/mo billed annually. Checked on the official pricing page 2026-11-03.
What would a real support team pay for Help Scout?
Startup · 3 agents · no AI: $0/mo (Free). Growing team · 10 agents · 300 AI resolutions/mo: $475/mo (Standard). Support org · 50 agents · 2,000 AI resolutions/mo: $2,750/mo (Standard).
How does Help Scout charge for AI?
Envoy AI add-on: $0.75 per resolution, billed monthly; 3-month free trial; pre-paid discounts available.
Does Help Scout have a free plan or trial?
Free plan: 5 users, 1 inbox and 1 Docs site. Paid plans: “Try for Free”; Envoy AI add-on has a 3-month free trial.
What limits or extra costs should I watch for on Help Scout?
Annual billing saves about 16% ($25 vs $30 on Standard). Envoy AI $0.75/resolution. Pre-paid AI discounts not priced.