Best help desk for large support teams
50 agents and 2,000 AI resolutions a month, billed annually. At 50 seats per-agent price dominates; seat caps (Front Starter, HappyFox Basic, Crisp Mini) knock plans out.
| # | Tool | Bill /mo | Plan | From | Free? | Why on this list | Visit |
|---|---|---|---|---|---|---|---|
| 1 |  LiveAgent | $550 | Starter | $11/agent/mo | 30-day trial | Budget omnichannel help desk with no AI fees: $15/agent/mo Starter offer ($11 annual), 30-day trial | Visit |
| 2 |  Crisp | $595 | Plus | $45/mo | Yes | Flat-priced support inbox per workspace: $45/mo for 4 agents, $95 for 10, free plan for 2 | Visit |
| 3 |  Zendesk | $950 | Support Team | $19/agent/mo | 14-day trial | The default enterprise help desk: Support Team from $19/agent/mo and Suite Team $55, billed yearly | Visit |
| 4 |  Freshdesk | $1,685 | Growth | $19/agent/mo | 14-day trial | Freshworks help desk with an AI agent on every plan: $19/agent/mo Growth (annual), 500 AI sessions included | Visit |
| 5 |  Deskpro | $1,950 | Team | $39/agent/mo | No | Configurable help desk with cloud or on-prem options: $39/agent/mo Team (minimum 5 agents) | Visit |
| 6 |  HappyFox | $2,450 | Team | $24/agent/mo | No | Help desk with monthly, annual or two-year terms: Basic $29/agent/mo ($24 annual) up to 5 agents | Visit |
| 7 |  Help Scout | $2,750 | Standard | $25/agent/mo | Yes | Shared-inbox help desk with a free plan for 5 users and $25/user/mo Standard (annual) | Visit |
| 8 |  Jira Service Management | $3,075 | Standard | $21.50/agent/mo | Yes | Atlassian service desk: free for 3 agents, Standard $21.50/agent/mo, AI agent at $1 per resolution | Visit |
| 9 |  Front | $3,250 | Professional | $25/agent/mo | 14-day trial | Email-first customer operations platform: $25/seat/mo Starter for up to 10 seats, billed annually | Visit |
| 10 |  Intercom | $3,430 | Essential | $29/agent/mo | No | AI-first support suite: Essential $39/seat/mo ($29 annual) plus Fin AI Agent from $0.99 per outcome | Visit |
FAQ
What is the best help desk for large support teams?
Ranked for 50 agents, 2,000 AI resolutions a month, annual billing: LiveAgent $550/mo, Crisp $595/mo, Zendesk $950/mo, Freshdesk $1,685/mo. At 50 seats per-agent price dominates; seat caps (Front Starter, HappyFox Basic, Crisp Mini) knock plans out.
Is the cheapest help desk always the best pick?
No. Check channels (email, chat, phone), SLAs, reporting, integrations and whether AI is billed per resolution on each tool page before you switch.
How were these prices checked?
Official pricing pages captured with Playwright on 2026-11-03. Anything unpublished stays Not listed.