Per agent · Verified 2026-11-03 on the official pricing page Jira Service Management pricing
Atlassian service desk: free for 3 agents, Standard $21.50/agent/mo, AI agent at $1 per resolution.
What real teams pay
| Setup | Plan | Annual billing /mo | Monthly billing | How it adds up |
|---|---|---|---|---|
| Startup · 3 agents · no AI | Free | $0 | $0 | free plan · annual price Not listed — monthly price used; annual pricing is quoted in user tiers — not shown per agent |
| Growing team · 10 agents · 300 AI resolutions/mo | Standard | $515 | $515 | 10 agents × $21.50 + 300 AI resolutions × $1 · annual price Not listed — monthly price used; annual pricing is quoted in user tiers — monthly price used |
| Support org · 50 agents · 2,000 AI resolutions/mo | Standard | $3,075 | $3,075 | 50 agents × $21.50 + 2,000 AI resolutions × $1 · annual price Not listed — monthly price used; annual pricing is quoted in user tiers — monthly price used |
Plans
| Plan | Monthly | Annual /mo | Unit | Includes | Notes |
|---|---|---|---|---|---|
| Free | $0 | $0 | Per agent /mo | per agent · max 3 · $1 per AI resolution annual pricing is quoted in user tiers — not shown per agent | Free forever for 3 agents. |
| Standard | $21.50 | Not listed | Per agent /mo | per agent · $1 per AI resolution annual pricing is quoted in user tiers — monthly price used | Up to 100,000 agents; unlimited customers. |
| Premium | $55.28 | Not listed | Per agent /mo | per agent · $1 per AI resolution annual pricing is quoted in user tiers — monthly price used | Assets, advanced incident management, higher limits. |
| Enterprise | Custom | Custom | Per agent /mo | per agent · AI resolution price Not listed | Contact sales. |
Free plan, trial & add-ons
| Forever free | Yes |
| Trial | Not listed |
| Free / trial notes | Free forever for 3 agents. Standard and Premium have a free trial (“Try it free”). |
| Add-ons & extras | AI agent $1 per resolution. Marketplace apps billed separately. |
| Pricing unit | Per agent |
| Source | https://www.atlassian.com/software/jira/service-management/pricing · checked 2026-11-03 |
Gotchas
- Per-agent monthly price is listed; annual is sold in user tiers so we use the monthly rate.
- Built for IT/service teams — customer-support features are lighter than Zendesk or Freshdesk.
- Free tier stops at 3 agents.
Shortlisted in: Cheapest help desk softwarehelp desk for small businesshelp desk with AI agentsFree help desk software and trialshelp desk for large support teams
Compare
- Zendesk vs Jira Service Management — Zendesk from $19/agent/mo
- Freshdesk vs Jira Service Management — Freshdesk from $19/agent/mo
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FAQ
How much does Jira Service Management cost in 2026?
The cheapest paid plan is Standard: $21.50/agent/mo billed monthly, annual Not listed. Checked on the official pricing page 2026-11-03.
What would a real support team pay for Jira Service Management?
Startup · 3 agents · no AI: $0/mo (Free). Growing team · 10 agents · 300 AI resolutions/mo: $515/mo (Standard). Support org · 50 agents · 2,000 AI resolutions/mo: $3,075/mo (Standard).
How does Jira Service Management charge for AI?
Customer Service AI Agent included on every plan, billed $1 per resolution.
Does Jira Service Management have a free plan or trial?
Free forever for 3 agents. Standard and Premium have a free trial (“Try it free”).
What limits or extra costs should I watch for on Jira Service Management?
Per-agent monthly price is listed; annual is sold in user tiers so we use the monthly rate. AI agent $1 per resolution. Marketplace apps billed separately.