Per agent, billed yearly · Verified 2026-11-03 on the official pricing page Zendesk pricing
The default enterprise help desk: Support Team from $19/agent/mo and Suite Team $55, billed yearly.
What real teams pay
| Setup | Plan | Annual billing /mo | Monthly billing | How it adds up |
|---|---|---|---|---|
| Startup · 3 agents · no AI | Support Team | $57 | $57 | 3 agents × $19 |
| Growing team · 10 agents · 300 AI resolutions/mo | Support Team | $190 | $190 | 10 agents × $19 · AI resolution price Not listed — not in total |
| Support org · 50 agents · 2,000 AI resolutions/mo | Support Team | $950 | $950 | 50 agents × $19 · AI resolution price Not listed — not in total |
Plans
| Plan | Monthly | Annual /mo | Unit | Includes | Notes |
|---|---|---|---|---|---|
| Support Team | Not listed | $19 | Per agent /mo | per agent · AI resolution price Not listed monthly-billing price Not listed on the pricing page | Email and ticketing, customer context, automations and triggers. $19/agent/mo paid yearly. |
| Suite Team | Not listed | $55 | Per agent /mo | per agent · AI resolution price Not listed monthly-billing price Not listed on the pricing page | Adds messaging & live chat, telephony, omnichannel routing, AI agents. $55/agent/mo paid yearly. |
| Suite Professional | Not listed | $115 | Per agent /mo | per agent · AI resolution price Not listed monthly-billing price Not listed on the pricing page | Adds skills-based routing, IVR, quick reports, advanced AI insights. $115/agent/mo paid yearly. |
| Suite Enterprise + Copilot | Custom | Custom | Per agent /mo | per agent · AI resolution price Not listed | Talk to Sales — custom price. |
Free plan, trial & add-ons
| Forever free | No |
| Trial | 14 days |
| Free / trial notes | No free plan. 14-day free trial; startups program offers 6 months of Suite for up to 50 agents (eligibility applies). |
| Add-ons & extras | Copilot $50/agent/mo, Workforce Engagement Bundle $50/agent/mo, Contact Center $83/agent/mo (all paid yearly). Usage-based App Builder, Action Builder and Voice billed beyond plan allowances. |
| Pricing unit | Per agent, billed yearly |
| Source | https://www.zendesk.com/pricing/ · checked 2026-11-03 |
Gotchas
- Only yearly prices are shown — month-to-month is “typically a higher effective monthly rate” but not priced.
- AI agents bill per automated resolution and the rate is not published, so heavy AI use is a quote.
- Copilot is a $50/agent add-on — Suite Professional + Copilot is $165/agent/mo.
Shortlisted in: Cheapest help desk softwarehelp desk for small businesshelp desk with AI agentsFree help desk software and trialshelp desk for ecommercehelp desk for large support teams
Compare
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FAQ
How much does Zendesk cost in 2026?
The cheapest paid plan is Support Team: monthly billing Not listed, $19/agent/mo billed annually. Checked on the official pricing page 2026-11-03.
What would a real support team pay for Zendesk?
Startup · 3 agents · no AI: $57/mo (Support Team). Growing team · 10 agents · 300 AI resolutions/mo: $190/mo (Support Team). Support org · 50 agents · 2,000 AI resolutions/mo: $950/mo (Support Team).
How does Zendesk charge for AI?
AI agents are included on every Suite and Support plan but billed per “automated resolution”; the per-resolution price is Not listed on the pricing page.
Does Zendesk have a free plan or trial?
No free plan. 14-day free trial; startups program offers 6 months of Suite for up to 50 agents (eligibility applies).
What limits or extra costs should I watch for on Zendesk?
Only yearly prices are shown — month-to-month is “typically a higher effective monthly rate” but not priced. Copilot $50/agent/mo, Workforce Engagement Bundle $50/agent/mo, Contact Center $83/agent/mo (all paid yearly). Usage-based App Builder, Action Builder and Voice billed beyond plan allowances.