Per seat + per AI outcome · Verified 2026-11-03 on the official pricing page Intercom pricing
AI-first support suite: Essential $39/seat/mo ($29 annual) plus Fin AI Agent from $0.99 per outcome.
What real teams pay
| Setup | Plan | Annual billing /mo | Monthly billing | How it adds up |
|---|---|---|---|---|
| Startup · 3 agents · no AI | Essential | $87 | $117 | 3 agents × $29 · new-customer discount on Essential (25% monthly / 35% annual) not applied |
| Growing team · 10 agents · 300 AI resolutions/mo | Essential | $587 | $687 | 10 agents × $29 + 300 AI resolutions × $0.99 · new-customer discount on Essential (25% monthly / 35% annual) not applied |
| Support org · 50 agents · 2,000 AI resolutions/mo | Essential | $3,430 | $3,930 | 50 agents × $29 + 2,000 AI resolutions × $0.99 · new-customer discount on Essential (25% monthly / 35% annual) not applied |
Plans
| Plan | Monthly | Annual /mo | Unit | Includes | Notes |
|---|---|---|---|---|---|
| Essential | $39 | $29 | Per agent /mo | per agent · $0.99 per AI resolution new-customer discount on Essential (25% monthly / 35% annual) not applied | Fin AI Agent, Messenger, shared inbox & ticketing, pre-built reports, public help center. |
| Advanced | $99 | $85 | Per agent /mo | per agent · $0.99 per AI resolution | Multiple team inboxes, workflows automation builder, round robin, multilingual help center; includes 20 free Lite seats. |
| Expert | $139 | $132 | Per agent /mo | per agent · $0.99 per AI resolution | SSO & identity management, HIPAA support, SLAs, multibrand Messenger; includes 50 free Lite seats. |
Free plan, trial & add-ons
| Forever free | No |
| Trial | Not listed |
| Free / trial notes | No free plan; “Start free trial” on every plan (trial length Not listed on the pricing page). |
| Add-ons & extras | Add-ons: Pro (Operator), Copilot, Proactive Support Plus — priced on the page via add-on cards. Email campaigns, SMS, WhatsApp and phone are pay-as-you-go. |
| Pricing unit | Per seat + per AI outcome |
| Source | https://www.intercom.com/pricing · checked 2026-11-03 |
Gotchas
- AI is billed per Fin outcome “from $0.99” — at volume the AI bill can exceed seat costs.
- Advertised Essential prices ($29 monthly / $19 annual) are new-customer discounts; we use the regular $39 / $29.
- Lite seats (20 on Advanced, 50 on Expert) are free but limited.
Shortlisted in: Cheapest help desk softwarehelp desk for small businesshelp desk with AI agentshelp desk for ecommercehelp desk for large support teams
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FAQ
How much does Intercom cost in 2026?
The cheapest paid plan is Essential: $39/agent/mo billed monthly, $29/agent/mo billed annually. Checked on the official pricing page 2026-11-03.
What would a real support team pay for Intercom?
Startup · 3 agents · no AI: $87/mo (Essential). Growing team · 10 agents · 300 AI resolutions/mo: $587/mo (Essential). Support org · 50 agents · 2,000 AI resolutions/mo: $3,430/mo (Essential).
How does Intercom charge for AI?
Fin AI Agent on every plan: from $0.99 per Fin outcome. Fin can also be bought standalone for another help desk (no seats required).
Does Intercom have a free plan or trial?
No free plan; “Start free trial” on every plan (trial length Not listed on the pricing page).
What limits or extra costs should I watch for on Intercom?
AI is billed per Fin outcome “from $0.99” — at volume the AI bill can exceed seat costs. Add-ons: Pro (Operator), Copilot, Proactive Support Plus — priced on the page via add-on cards. Email campaigns, SMS, WhatsApp and phone are pay-as-you-go.