Re:amaze vs Zendesk
Re:amaze starts at $26.10/agent/mo and Zendesk at $19/agent/mo on annual billing — but agent minimums, seat caps and AI resolution fees decide the real bill. See it costed below.
Costed for three setups
| Setup | Re:amaze | Zendesk | Cheaper |
|---|---|---|---|
| Startup · 3 agents · no AI | $78.30/mo Basic | $57/mo Support Team | Zendesk |
| Startup · 3 agents · no AI (monthly billing) | $87/mo Basic | $57/mo Support Team | Zendesk |
| Growing team · 10 agents · 300 AI resolutions/mo | $473.50/mo Basic | $190/mo Support Team | Zendesk |
| Growing team · 10 agents · 300 AI resolutions/mo (monthly billing) | $502.50/mo Basic | $190/mo Support Team | Zendesk |
| Support org · 50 agents · 2,000 AI resolutions/mo | $2,793/mo Basic | $950/mo Support Team | Zendesk |
| Support org · 50 agents · 2,000 AI resolutions/mo (monthly billing) | $2,938/mo Basic | $950/mo Support Team | Zendesk |
At a glance
| Feature | Re:amaze | Zendesk |
|---|---|---|
| Pricing unit | Per team member | Per agent, billed yearly |
| Watch out for | AI allowance scales per seat, so small teams get very few included resolutions. | Only yearly prices are shown — month-to-month is “typically a higher effective monthly rate” but not priced. |
| Cheapest paid (annual) | $26.10/agent/mo | $19/agent/mo |
| Cheapest paid (monthly) | $29/agent/mo | $19/agent/mo |
| Entry plan includes | Basic: per agent · 5 AI resolutions/agent included, then $0.85 per AI resolution | Support Team: per agent · AI resolution price Not listed |
| Forever free | No | No |
| Trial | 14 days | 14 days |
| Add-ons | Extra AI resolutions $0.85 each. Annual billing saves 10%. | Copilot $50/agent/mo, Workforce Engagement Bundle $50/agent/mo, Contact Center $83/agent/mo (all paid yearly). Usage-based App Builder, Action Builder and Voice billed beyond plan allowances. |
All plans
Re:amaze
| Plan | Mo | Yr/mo | Includes |
|---|---|---|---|
| Basic | $29 | $26.10 | per agent · 5 AI resolutions/agent included, then $0.85 per AI resolution |
| Pro | $49 | $44.10 | per agent · 10 AI resolutions/agent included, then $0.85 per AI resolution |
| Plus | $69 | $62.10 | per agent · 20 AI resolutions/agent included, then $0.85 per AI resolution |
Zendesk
| Plan | Mo | Yr/mo | Includes |
|---|---|---|---|
| Support Team | — | $19 | per agent · AI resolution price Not listed |
| Suite Team | — | $55 | per agent · AI resolution price Not listed |
| Suite Professional | — | $115 | per agent · AI resolution price Not listed |
| Suite Enterprise + Copilot | — | — | per agent · AI resolution price Not listed |
Gotchas
Re:amaze
- AI allowance scales per seat, so small teams get very few included resolutions.
- Annual saves only 10%.
- No forever-free plan.
Zendesk
- Only yearly prices are shown — month-to-month is “typically a higher effective monthly rate” but not priced.
- AI agents bill per automated resolution and the rate is not published, so heavy AI use is a quote.
- Copilot is a $50/agent add-on — Suite Professional + Copilot is $165/agent/mo.
FAQ
Is Re:amaze cheaper than Zendesk?
For 10 agents, 300 AI resolutions a month, annual billing: Re:amaze $473.50/mo on Basic vs Zendesk $190/mo on Support Team. The answer flips with agent count, AI resolution volume and monthly vs annual billing — use the calculator on the help desk hub for your exact setup.
Do Re:amaze and Zendesk have free plans or trials?
Re:amaze: No free plan. 14-day free trial, no credit card needed. Zendesk: No free plan. 14-day free trial; startups program offers 6 months of Suite for up to 50 agents (eligibility applies).
How do Re:amaze and Zendesk charge for AI?
Re:amaze: Re:amaze AI Agent: 5 / 10 / 20 resolutions per user per month included, then $0.85 per additional resolution. Zendesk: AI agents are included on every Suite and Support plan but billed per “automated resolution”; the per-resolution price is Not listed on the pricing page.